You can save more money than you think by practicing smart shopping tactics on a regular basis, such as avoiding impulse purchases and sticking to a shopping list. Did you also know that you can save money by exercising your consumer rights?
If you aren't satisfied with a product or service, you have the right to make a complaint and receive your money back. Of course, all shops have different returns policies, but they can't just dismiss your complaint out of hand. By knowing your rights and fighting for them, you could be reclaiming money that's rightfully yours. Even if this is only a few pounds, it can make all the difference, especially if you are currently experiencing debt problems.
What is a ‘satisfactory product'?
All products – whether you buy them at full price or in a sale – are legally required to be of a certain standard. They should be:
- Fit for purpose
- Of satisfactory quality, as described by the shop or manufacturer
- Able to last a reasonable length of time
Tips for getting your money back
The most important thing to remember when exercising your consumer rights is attitude. You need to be persistent, polite and to-the-point, rather than confrontational, rude or aggressive – this sort of attitude won't help your case.
Other things to remember:
- Return goods as soon as possible – within four weeks is preferable, within six months makes it seem like you've ‘accepted' the goods
- Return goods to the store, rather than the manufacturer
- Check suitability (size, compatibility etc.) before buying in the first place
